Frequently Asked Questions

Brand & Product Info

 

WHAT DOES FLYTE.70 MEAN?

“Flyte” represents all the directions we are pulled in and the different phases we have travelled in our lives. The “70” comes from 1970, our founders' birth year.

 

WHAT MAKES FLYTE.70 DIFFERENT FROM OTHER BRANDS?

Our brand was created to address the needs and concerns of changing skin as you move past the age of 40. Our products are formulated to work with, not against those changes. You will often hear us talk about getting your color and glow back, not hiding your fine lines and wrinkles. One word you'll never hear us use is 'anti-aging,' unless we're on a rant about it. 

 

WHAT DO YOU MEAN BY EVOKE.ELEVATE.EVOLVE™?

We named our shades after ‘80’s and ‘90’s songs to EVOKE days past, when life felt carefree and simple. Our shades and formulas help ELEVATE your look, by bringing back your skin’s glow—with colors that lift and brighten, and never overpower. And we EVOLVE, embracing the physical and lifestyle changes that are a natural part of living, and growing as people.

 

WHAT INSPIRED THE DESIGN OF YOUR PACKAGING?

At Flyte.70, we’re inspired by nature, art and emotions so our packaging has designs that mimic topography , rivers, and sculpture. The design of ColorBack.Burnished Bronze is actually inspired by a drone image of a river in the South.

 

IS FLYTE.70 MAKE-UP JUST FOR PEOPLE OVER 40?

Definitely not. While our products have been made with the needs of changing skin in mind, they can be used by anyone who appreciates elevated basics. Also, some experience alterations in their complexion earlier than expected. 

 

IS FLYTE.70 CRUELTY-FREE AND LEAPING BUNNY CERTIFIED?

Every single product is 100% cruelty-free, and we are Leaping Bunny Certified.

 

IS FLYTE.70 VEGAN AND GLUTEN-FREE?

All of our products are vegan. And while they are gluten-free in their formula content, they are produced in facilities that may* produce products with gluten. Before purchasing our products, kindly advise with your healthcare professional if you are gluten-sensitive, allergic to gluten, or have Celiac disease. 

 

IS FLYTE.70 A CLEAN BEAUTY BRAND?

“Clean beauty” is a marketing term with no regulations or certification. This means that anyone can claim their products are “clean” within their own definition of the term. At Flyte.70, we prefer 'mindful messaging' instead. 

We believe in data, testing, safety and performance in ingredients. We like when products do good things. We constantly look for better and innovative ways our products can impact the earth, climate and humanity. Our products are formulated with responsibly sourced natural ingredients combined with synthetic ingredients that have been proven safe and effective, especially in specific doses. Our products are also EU compliant.

 

DOES FLYTE.70 FOLLOW GMP (GOOD MANUFACTURING PRACTICES)?

All manufacturers associated with Flyte.70 are in full compliance with GMP as established by the FDA Guidance on Cosmetic Good Manufacturing Practices.

 

WHAT INGREDIENTS DO YOU USE IN YOUR MAKEUP THAT ARE BENEFICIAL FOR GROWN-UP SKIN?

We’ve included ingredients that hydrate and allow makeup to effortlessly smooth over the skin during application. These include plant-based squalane, hyaluronic acid, vitamin E, natural triglycerides, fatty acids, Jojoba and Coconut Oil, to name just a few. As skin ages, the use of silicones in certain products makes a huge difference in makeup application and finish.

 

WHAT ARE YOUR PRODUCTS FORMULATED WITHOUT?

We choose to exclude: Acrylates, Parabens, Phthalates, Sulfates, Coal Tar, Formaldehyde, Paraffin Wax, Beeswax, Formaldehyde Donors, Animal Fats, Musks and Oils, BHA, Mineral Oil, Hydroquinone, Mercury and Mercury Compounds, Chemical Sunscreens, Retinol, Ethanolamines, Triclosan, and Triclocarban.
 
In some products we use the following ingredients in only less than 1% of the total formula: Fragrance, Phenoxyethanol, and BHT. Flyte.70 strongly believes in responsible and safe dosing in all its formulations. We use minimal amounts of preservatives in our products to ensure safety, stability, and longevity. Our talc is responsibly sourced and certified to be free of asbestos fibers and our mica is ethically sourced.

*All formulas are gluten-free, but are manufactured in facilities where gluten may be used in other processes

 

DO YOU USE TALC IN ANY OF YOUR PRODUCTS?

Any talc used in our products has been responsibly sourced and is certified to be asbestos-free.  We choose to use talc in our powder formulas because it gives the silkiest, most weightless finish for pressed powder formulas without leaving a chalky, dry residue. This is essential for skin as it changes. 

 

IS THE MICA USED IN YOUR PRODUCTS ETHICALLY SOURCED?

Yes. All mica in our products has been sourced ethically and in compliance with labor and child labor laws.

 

ARE YOUR PRODUCTS FRAGRANCE-FREE?

Many of Flyte.70’s products are fragrance-free; however, the following products include only less than ⅓ of 1% synthetic fragrance to allow for an enhanced sensorial experience: GlowBack™.Global Prep, S+S LipSheer, B+B LipBlot, L+L LipLacquer, Lucid.LipGlaze, and The Fundamental Mascara. 

 

WILL MY PRODUCT MELT, FREEZE, OR EXPIRE?

Like chocolate, many forms of makeup will melt or soften in warm, humid conditions. If your region is experiencing a heat wave, we recommend that you delay placing an order until temperatures cool. We also offer overnight, temperature-controlled shipments in special packing for an additional cost. Please contact clientservices@flyte70.com so we may assist you with this special service.
 
In below-freezing temperatures, many products will firm up, but will soften again at room temperature.
 
All products expire at some point. On each label you’ll find a tiny jar icon with a number inside; this indicates how many months your product stays fresh for, once opened. 

 

HOW DO I USE THE STRIP OF LABELS THAT COMES WITH THE FUNDAMENTAL MASCARA?

Because your eyes are more than just windows to your soul—they’re also your windows on the world—it is recommended that you replace any mascara 3 months after opening. This is the industry standard. Simply peel off the month from the label and adhere anywhere on your tube, as a reminder for when you need to replace your mascara.

 

WHAT DOES FSC-CERTIFIED MEAN ON THE PAPER PACKAGING AND WHY IS IT IMPORTANT?

Forest Stewardship Council (FSC) Certification is important to us because we want to reduce our environmental impact. An FSC icon on the packaging ensures that we comply with the highest environmental and social standards in the market.

 

IS YOUR PACKAGING RECYCLABLE?

All cartons can be placed in your paper recycling bin, while all compacts and tubes can be recycled through our recycling program with Pact Collective.

 

WHERE ARE YOUR PRODUCTS MADE? 

USA, Italy, Germany, and South Korea.

 

HOW CAN I LEARN ABOUT NEW PRODUCT LAUNCHES

Sign up for our newsletter! You can also create an account.

 

HOW CAN I ASK A QUESTION THAT’S NOT ANSWERED HERE?

We'd love to hear from you.  Email us at clientservices@flyte70.com
 

Orders and Returns

 

DO YOU CHARGE DOMESTIC SALES TAX ON ORDERS?

Domestic sales tax is applied to all orders.

 

WHOM DO I CONTACT FOR PRODUCT ADVICE?

Please contact one of our specialists at: clientservices@flyte70.com or call us at 1-844-FLYTE70 during our normal business hours. 9am-5pm EST. Monday-Friday, excluding holidays.
Live chat is coming soon!

 

DO YOU OFFER SAMPLES?

Yes, we do offer samples based on availability. 

 

WHAT IS YOUR RETURN POLICY?

Need to make a return? Find out how to do it here

 

DO YOU ACCEPT EXCHANGES?

Unfortunately, at this time, we cannot accept exchanges.


 
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Once an order is placed, we’re unable to make any changes. We do our best to process orders immediately. To cancel your order, contact customer service within 2 hours (clientservices@flyte70.com); if it hasn’t shipped, we can cancel the order. If the order has shipped, once received, you may process it as a regular return.

 

HOW DO I FIND OUT THE STATUS OF MY ORDER?

Your shipping confirmation email will include a tracking number you can use to check on your order.

 

WHERE DO I ENTER MY PROMO CODE OR GIFT CARD NUMBER?

At check out, there is a specific box where you will be able to enter your Promo Code or gift card number.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Visa, Mastercard, American Express, and Shop Pay.

 

 

Shipping

 
WHAT ARE YOUR SHIPPING OPTIONS FOR THE US.?

We ship via complimentary USPS First Class shipping for all domestic orders over $75 (not including tax). Please allow 2-4 weeks for shipments to Alaska, Hawaii, or Puerto Rico.
 

  • SHIPPING OPTIONS
  • First Class
  • Priority (2-3 business days)
  • Temperature Controlled
 
***Due to worldwide shipping delays, we cannot guarantee exact delivery dates. These are simply estimated timelines.

 

DO YOU SHIP TO PO BOXES?

Not at this time.

 

DO YOU SHIP INTERNATIONALLY?

Not yet, but it's coming!

 

CAN ANYTHING CAUSE A DELAY IN MY ORDER?

Yes. Delays can happen because of inclement weather, supply-chain woes, global pandemics, holidays, natural disasters, or internal disasters, like web servers going down. If there is a delay on our end, we’ll do our best to promptly inform you. Once your package has shipped, you will be able to track it via the US Postal Service, who can also advise you on any shipment delays.

 

WHAT HAPPENS IF MY ORDER IS LOST?

Once orders have been delivered to the indicated shipping address, Flyte.70 cannot be held responsible for lost, stolen, or misplaced packages. Please have your tracking number available when you contact the US Postal Service.

 

WHAT HAPPENS IF MY ORDER IS DAMAGED OR I RECEIVED THE WRONG PRODUCT?

Please contact customer support within 48 hours at clientservices@flyte70.com.

 

I LIVE IN A WARM CLIMATE. WILL YOUR PRODUCTS MELT OR SPOIL DURING SHIPMENT?

Like chocolate, many forms of makeup can melt or soften in warm, humid conditions. If your region is experiencing a heat wave, we recommend that you delay placing an order until temperatures cool. We also offer  temperature-controlled shipments in special packing for an additional cost.  

 

HOW CAN I EDIT MY SHIPPING ADDRESS?

Unfortunately, once an order has been processed, we’re not able to change the address. If your address has recently changed, please update it in your account before placing an order.

 

 

General

 

HOW CAN I BE ON YOUR MAILING LIST FOR NEW PRODUCT LAUNCHES?

Please sign up for our newsletter and/or create an account.

 

HOW DO I CONTACT CUSTOMER SUPPORT?

Please email us at clientservices@flyte70.com.

 

DO YOU SELL E-GIFT CARDS?

We offer the gift of Flyte.70 with digital gift cards in a range of denominations. Shop now.

 

DO YOU ACCEPT PROMO CODES OR COUPONS?

To stay up-to-date on promotions and coupon codes, sign up for our newsletter. All promo codes are for one-time use only

 

WHAT IF I WANT TO REVIEW PREVIOUS ORDERS?

The best way to ensure order review and tracking, and streamline reordering, is by setting up an account. Friends don’t let friends spam each other, so we promise never to share your information with anyone else.  

 

DO YOU HAVE A RECYCLING PROGRAM?

We’re excited to partner with Pact Collective, which is dedicated to recycling hard-to-recycle beauty packaging. They’ll break it down responsibly, so it won’t end up in a landfill. Learn more.

 

HOW ACCURATE ARE THE COLOR SHADES ON YOUR WEBSITE?

Although we have tried to accurately display the colors and shades of our products on our website, the actual colors you see will depend on the device and display you are using to view the product(s), and therefore we cannot guarantee that the colors and shades of the products you order will match those portrayed to you. We recommend that you keep your screen brightness level to 75-100% for best viewing. For further assistance, please contact clientservices@flyte70.com.  We love helping with color selections.